TC Pay – Privacy Policy

1. Introduction

This privacy policy explains how TC Pay collects, uses, and protects your personal information when you use our website or services. We comply with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

2. What We Collect

We collect the following types of personal information:

• Identification: name, ID number, address
• Contact: email, phone number
• Financial: bank details for payments or refunds
• Usage: device info, IP address, pages visited
• Transactional: payments, receipts, service interactions

3. How We Use Your Information

We use your data to:

• Provide and manage services
• Process payments and collections
• Respond to queries and support requests
• Detect fraud and prevent abuse
• Comply with legal obligations
  We do not sell your data to anyone.

4. Sharing of Information

We may share your data with:

• Payment partners (e.g., Pay@, Stitch, FNB)
• Authorised service providers who process data on our behalf
• Regulatory bodies when legally required
• All third parties are bound by confidentiality and data protection agreements.

5. Your Rights

Under POPIA, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (where lawful)
• Object to processing for direct marketing
• Contact us at privacy@tcpay.co.za or 087 821 3154 to exercise these rights.

6. Data Retention

We keep your personal data only as long as necessary to provide services, meet legal requirements, or resolve disputes.

7. Cookies

We use cookies to improve site functionality and track usage. You can manage or disable cookies in your browser settings.

8. Security

We use secure servers, encryption, and access controls to protect your data. Access is restricted to authorised personnel only.

9. Changes to this Policy

We may update this policy. Changes take effect when posted on our website.