TC Pay POPIA Policy

1. Introduction
TC Pay (Pty) Ltd respects your right to privacy and is committed to protecting your personal
information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This
policy explains how we collect, use, store, and disclose your personal data through our services and
website.

2. Information We Collect
We collect personal information that you voluntarily provide when registering or using our services.
This includes your name, ID number, contact details, payment details, and any information required
to process transactions or comply with legal obligations.

3. Purpose of Collection
Your personal information is collected for the following purposes: – To verify identity and comply with
FICA requirements – To process and record payments – To provide customer support – To meet legal,
regulatory and compliance obligations – To communicate with you regarding our services

4. Disclosure of Information
We do not sell or rent your personal information. We may share your data with: – Third-party service
providers involved in transaction processing (e.g. banks, billers) – Regulatory authorities when
required by law – Our internal departments and staff on a need-to-know basis

5. Data Storage and Protection
We store your information securely using industry-standard encryption and access control. We take
reasonable steps to protect against unauthorised access, loss, misuse, or alteration of your personal
data.

6. Your Rights
You have the right to: – Access the personal information we hold about you – Request correction or
deletion of inaccurate or outdated information – Withdraw consent where processing is based on your
permission – Lodge a complaint with the Information Regulator if you believe your rights have been
violated

7. Contact Details
For any queries related to this policy or to exercise your rights, contact us: Email:
support@tcpay.co.za Phone: +27 78 302 0538 Address: TC Pay (Pty) Ltd, South Africa

Effective Date: 7 August 2025